June 2019
Archives
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Is empathy good or bad for veterinary caregivers?
The research is clear in human medicine: patients have better outcomes when they are managed by a physician who demonstrates empathy. Patients of empathic doctors communicate more openly, follow doctor’s orders more closely, and have improved outcomes. No doubt the same is true for pet owners and animals when it comes to empathic veterinary caregivers; […]
Featured Posts
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Dispelling Five Common Myths About Mental Health
Did you know that almost half of adults have had a decline in their mental health since the start of the pandemic? In fact, mental health problems are on the rise worldwide and across all demographics. This makes Mental Health Awareness Month an especially important reminder to tune in to and talk about our mental […]
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Defining Futile Care and Its Impact on Wellbeing in Veterinary Medicine
As an emergency and critical care specialist, I can wholeheartedly attest to providing futile care to patients whose owners who would not consent to euthanasia or discontinuation of intensive care. I remember one dog in particular who had a collapsing trachea that was stented and then had progression of his disease resulting in laryngeal and […]
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Five Simple Steps for Responding to Negative Online Reviews
There’s nothing that compares to that sick sinking feeling that we experience when we see a 1-star online review. These reviews are often filled with CAPS LOCK words and proclamations starting with “never” (e.g., “never going back…”, “never recommend…”, “never again…”). Many things shared in negative online reviews are exaggerated, over-emphasized, or just plain false, […]
